Frequently Asked Questions
Everything you need to know about shopping with RMIT Online
What shipping methods do you offer and how long does delivery take?
We offer standard and expedited shipping options. Standard shipping typically takes 3-5 business days, while expedited shipping arrives within 1-2 business days depending on your location.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of purchase, provided the items are in their original condition and packaging. Please visit our Returns Portal to start a request.
How can I track my order once it has been shipped?
Once your order is dispatched, you will receive an email with a unique tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How do I ensure I am choosing the correct size or specification?
Each product page includes a detailed size guide and technical specifications. If you are still unsure, our customer support team is available via live chat to assist you.
Are your products covered by a warranty?
Yes, all our products come with a standard 12-month manufacturer's warranty covering any defects in materials or workmanship under normal use.